Frequently Asked Questions
Welcome to our FAQ section! Here, you’ll find answers to commonly asked questions. If you don’t find what you’re looking for, feel free to contact us—we’re happy to help!
General Questions
Can i change my order?
If your order has not yet been dispatched, it may be possible to make changes. Please contact us as soon as possible, and our team will be happy to assist you.
How are frozen/fresh products delivered?
Frozen and fresh products are delivered using our temperature-controlled vehicles to ensure they remain in perfect condition during transit. This guarantees that your items arrive fresh, safe, and ready to enjoy.
Why does the amount on my order differ from my final invoice?
Please note that some produce is sold by weight, so your final invoice will be calculated based on the exact weight of the product ordered.
Do you accept corporate orders?
Yes, we proudly serve businesses across Mauritius and can offer specialized payment facilities for our corporate clients. Contact us to learn more about our corporate ordering options.
Delivery Information
Where do we deliver?
We offer delivery services across the entire island of Mauritius, ensuring that no matter where you are, you can receive your order conveniently and efficiently.
How much is delivery?
For orders above Rs 1,500, delivery is completely free. For orders below Rs 1,500, a delivery fee of Rs 500 applies.
How quickly can i get my order?
Orders placed before 7 AM are eligible for same-day delivery. Orders placed after 7 AM will be delivered within 24 hours. You can also choose your preferred delivery day at checkout. Please note that we do not deliver on Sundays or public holidays.
Can I place an order for someone else and have it delivered to their address?
Yes, you can. At checkout, simply select the option to “Deliver to another address” and enter the recipient’s details.
Payment Methods
How can i pay for my order?
Upon delivery, you can pay using cash or MCB Juice.
When do i need to pay for my order?
Payment for your order is required upon delivery. If payment is not provided, the delivery may need to be rescheduled.
